1. REFUND POLICY
    1. Refunds may occasionally be given at the discretion of the management.
    2. A refund will be processed by BS Events Pvt Ltd in the event BS Events Pvt Ltd determines that the cancellation of the order is due to BS Events Pvt Ltd's incapability of fulfilling the order.
    3. Refund will be processed based on the mode of payment of the order. Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.
    4. Please do include all important details on your order together with a photograph, order number & your contact details. Requests regarding refunds should be made within 1 day of delivery or shipment date. Refund can occasionally take up to 15 days to take effect.
  2. IF PRODUCTS ARE DAMAGED OR FAULTY
    1. Because of the perishable nature of many Products you are advised to make any complaint within 1 working day of the delivery date of your Products.
    2. We guarantee  freshness for your flowers, plants or associated items from the date of delivery until suitable shelf life of each product. It should be noted here that each flower has different shelf life.  If any flowers arrive damaged, die or wilt within 24 hours of delivery you should take a digital photograph of them and email it to support@flowershut.com or take the flowers to the florist shop that delivered them and we will replace the flowers and deliver them to you free of charge. However you should not have requested bloom flowers in the first place to claim this.
    3. If you want to return a Product to us other than in accordance with clause 2.2, because it was damaged when delivered or is faulty, please use our returns policy set out in clause 4. If you want a refund not a repair or replacement we will refund you the price and the delivery costs and the cost of returning it to us. Please send us a receipt for the return postage costs.
    4. We will inspect all Products returned to us as faulty or damaged. If we discover that they are not faulty or damaged we may recharge you for the Products and the costs incurred by us.
  3. IF WE HAVE SENT YOU THE WRONG PRODUCTS
    1. If we send you a Product that you have not ordered please use our returns policy set out in clause 4. If you return it to us we will refund the price, the original delivery costs and the cost of returning it to us.
  4. RETURNS POLICY AND COMPLAINTS
    1. If you are returning a Product in accordance with clauses 2 or 3 or you have a complaint please contact the Customer Services team by email on support@flowershut.com or by telephone on +91 9812534569 or by post at NCR Flowers Hut, sector 49. Gurugram. You will then be given a returns reference number or customer service issue number (as appropriate). You must quote this number in all correspondence. Each return will be dealt with individually and the most appropriate action agreed with you.
    2. Where Products are being returned to us we advise you to return Products by a secure postal method to the address given to you by our customer services representative and obtain a receipt as proof of returning it to us. If you have difficulties returning the Products, for example, by reason of their size, please contact us on +91 9812534569 to arrange a suitable solution.
    3. If you do not use the returns reference number on all correspondence it may delay our response to you.