Delivery & Freshness — Frequently Asked Questions
1. Which areas do you deliver to?
We currently deliver across Delhi and Gurugram,Mumbai, Pune, Bangalore, Chandigarh, Indore and 170+ more cities. Specific areas might have restrictions but we generaaly cover entire city.
2. What are the order cut-off times?
To ensure same-day delivery, orders must be placed at least 2 hours before your requested delivery slot. For fastest delivery option choose our 99 minutes delivery slot. For midnight deliveries (11 PM – 12:00 AM), orders must be placed before 9:45 PM on the same calendar day. Orders placed after cut-off will automatically be scheduled for the next available slot.
3. What does "requested delivery time" mean?
Your selected time is a requested window, not a guaranteed clock-precise delivery. Traffic, weather, and operational factors and especially occasions like Valenines Day, Mother's Day may cause your order to arrive slightly earlier or later than requested. We make every effort to honour the chosen slot, especially for time-sensitive occasions. But we promise to deliver your order and communicate timely if needed be.
4. How long will the flowers stay fresh after delivery?
Our arrangements are prepared fresh and dispatched the same day. Under typical indoor conditions (room temperature, away from direct sunlight and air-conditioning vents), you can expect:
- Cut roses & mixed bouquets: 2–5 days with proper care
- Tulips: 2–4 days
- Midnight deliveries: Flowers are packed in moisture-retaining wrapping to remain fresh for the delivery period. Place them in water as soon as possible after receipt.
- Flowers in general lasts longer in winters but we take utmost case in summers too.
Note: Freshness depends on care after delivery. We cannot guarantee specific vase-life outcomes, as conditions vary by household.
5. How should I care for the flowers after delivery?
- Trim 1–2 cm off each stem at an angle immediately after unwrapping.
- Place the flowers in a clean vase with fresh, room-temperature water.
- Remove any leaves that would sit below the waterline.
- Keep the arrangement away from direct sunlight, heat sources, and fans.
- Change the water every 1–2 days and re-trim stems each time.
6. Can I store the flowers overnight before gifting?
Yes. Keep them in a cool, shaded spot (ideally 15–20°C) — a cool room or the lower shelf of a refrigerator (not the freezer) works well. Avoid storing near fruits, which release ethylene gas and accelerate wilting. An AC room with fan turned off can help as well.
7. What if a flower or add-on in my order is unavailable?
We source flowers based on seasonal availability. If a specific bloom is out of stock, we will substitute it with a flower of equal or greater value in a similar colour and style, without changing the overall look or price of your arrangement. We will attempt to notify you in advance where possible.
8. My order arrived damaged or wilted — what should I do?
We're sorry to hear that. Please take the following steps:
- Photograph the arrangement as received, clearly showing the damage.
- Contact us within 12 hours of delivery via WhatsApp or email with your order number and photos.
- Our team will review and offer a replacement, store credit, or refund depending on the situation.
Claims submitted after 12 hours of delivery or without photographic evidence may not be eligible for resolution. This does not affect your statutory rights.
9. Can I track my order?
Once your order is out for delivery, you will receive an update via the contact details provided at checkout. For real-time status, please reach out to us directly on WhatsApp with your order number.
10. How do I contact you?
You can reach the Flowers Hut team via WhatsApp(+91-98125-34569) or email support@flowershut.com. We typically respond within 1–2 hours during business hours (9 AM – 10 PM IST).